Support Vehicles Australia’s success has been built on the quality of our products and the suitability to our customers needs. We adapt our products to meet specific performance and other functional requirements without compromising excellence.

As a leader in our industry, we are committed to meeting the standards expected by our customers and we will:

• Operate under the Support Vehicles Australia Management System (SVAMS), which complies with ISO 9001 requirements.

• Ensure compliance with applicable legislative, regulatory, and industry standards.

• Establish, monitor, and review quality objectives to drive performance and continuous

improvement.

• Apply a customer-focused approach by understanding current and future customer needs and

working to enhance customer satisfaction.

• Provide responsive, fair, and effective service and technical support to customers and suppliers,

supported by structured communication and feedback mechanisms.

• Apply risk-based thinking to identify, assess, and manage risks and opportunities that may affect

product and service quality.

• Promote a culture of continuous improvement, innovation, and learning to strengthen quality

performance and organisational capability

All workers of Support Vehicles Australia are responsible for:

• Delivering work in accordance with the SVAMS and applicable procedures.

• Identifying, reporting, and addressing defects and nonconformances in a timely manner.

• Participating in training and development to maintain competence and support quality outcomes.

• Contributing to continuous improvement through performance feedback and learning from experience

Support Vehicles Australia will monitor, measure, and review its quality performance to ensure ongoing suitability and effectiveness of the management system.

Your support in this endeavor is much appreciated.